Shipping and Returns - Kut from the Kloth
Menu
Search
0
Cart

Due to operating conditions including COVID-19 and severe weather, your package may be delayed for several days.

SHIPPING + RETURNS

START MY RETURN

Contact us if you have any questions about your order or return.
Call us @ (626) 493-2747 | 9am - 5pm PST

DO YOU SHIP TO MY COUNTRY?

At this time we are only shipping orders to The United States.

HOW MUCH IS SHIPPING?

Due to recent increases in freight charges across the board, we have adjusted our shipping charges. All orders under $150 will now have a flat rate of $7.95 for standard ground delivery. You can still get free shipping on orders over $150! Please contact our customer service team with any questions you may have.  

WHEN WILL MY ORDER ARRIVE?

Please allow 3-4 business days for processing on all orders. We currently do not offer Saturday delivery. Any order received after 10am PST may not ship until the following 3 to 4 business days. Orders received on Saturday and Sunday will be processed during the week. Note, shipments may be delayed. We apologize for the inconvenience and thank you for patience during this time.

HOW DO I USE MY POINTS?

You must login to your account before you check out to use your points. They will be applied to your order at checkout.

HOW CAN I CONTACT YOU ABOUT MY ORDER?

We are available from 9am - 5pm Pacific Standard Time Monday - Friday and can be reached by phone and email ticket. Please visit our contact us page for more details.

WHEN WILL MY REFUND SHOW IN MY BANK?

Due to increased volume and the impact of COVID-19, we're experiencing delays in returns processing and your order may take longer than usual to arrive. Once your product has been received by our warehouse it can take time to receive your refund depending on your bank. The credit may not show up until your credit card's next monthly billing cycle. Please contact your bank to see what their policy is.

RETURNS & EXCHANGE POLICY

While we strive to be your perfect fit, we understand if things don't turn out exactly as expected. We have a stylist team that would love to help.

Unwashed, unworn, or defective may be returned within 14 days after purchase for either exchange or refund. All items returned must have the original garment tags still attached. Sale items marked final sale are not eligible for return or exchange.  

Either return your item(s) and pay a $7.50 return processing fee or keep 100% of your money and select “Instant Exchange” to receive a Kut from the Kloth e-gift card.

×