Order Processing Time:
All orders will be processed within 48 hours of receipt, excluding weekends and holidays.
Orders placed after [specific time] on Fridays or over the weekend will be processed the following business day.
Standard shipping within Canada takes approximately 14-21 business days.
Expedited shipping options may be available at an additional cost, and delivery times may vary.
We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.
In the event that a package is undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges incurred.
Returns and Exchanges:
We accept returns and exchanges within 14 days of the delivery date.
To initiate a return or exchange, please click here.
Items must be unused, in their original condition, and with all tags and packaging intact.
Certain items, such as personalized or customized products, may not be eligible for return.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
We recommend using a trackable shipping method for returns.
Refund Processing Time:
Refunds will be processed within 5 business days after the returned items are received and inspected.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We may request photos or additional information to facilitate the resolution process.
Refused deliveries without prior authorization will not be eligible for a refund.
Return Address: 16425 E. Gale Ave, City of Industry, CA, 91745 (Attn: Returns Department)